PRIVACY POLICY

Introduction

Brookwood Companies Incorporated, including all its subsidiaries and divisions (“Brookwood”) reserves the right to change this Privacy Policy from time to time at its sole discretion and without sending notice to you, so you should review this Privacy Policy periodically. The effective date of this notice and any revised or changed notice may be found on this page, on the bottom left corner of the notice. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

Information We Collect

Brookwood’s policy is to protect the confidentiality of the individually identifiable information that you provide, and we limit access to that information only to those with a need to know. Brookwood may collect the following information from you: name, e-mail address, company name, requested business interests, street address, city, state ZIP, phone number. In addition, if you choose to complete certain forms or send us requests, you may be asked to provide the following information: full name, street address, city, state ZIP, phone number, e-mail address, and, if you place an order, credit card number or other payment information. If you are placing an order with us we may also request information necessary to perform a credit check, including bank and trade references.

Computer Information

Brookwood logs your current Internet address (this is usually a temporary address assigned by your Internet service provider when you log in), the type of operating system you are using, and the type of browser software used. In addition, Brookwood may keep track of what portions of this Site you are visiting. Brookwood aggregates this information to help Brookwood improve or create a better experience for users of the Site. For example: Brookwood may upgrade those parts of the Site that are heavily visited.

Our website automatically records website usage information that we analyze statistically to track operational problems, to prevent fraud and to improve the effectiveness, security and integrity of the site. We do not use this information to track or record information about individuals. We will disclose this information to third parties only in aggregate form or as may be required by law. For each page that you visit, we may collect and store the following technical information in what is called a web server log file:

  • Date and time of access
  • URL address of the Brookwood webpage visited
  • Internet domain and IP address from which our website was accessed
  • Type of browser and operating system used to access our site (if provided by the browser)
  • URL address of the referring page (if provided by the browser)
  • Completion or success status of the request for a web page or other on-line item
  • File size of the webpage visited

The Site uses third-party analytics tools (e.g., Google Analytics, provided by Google Inc.) to collect and process data (including Personal Information) about your use of the Site, including when you visit the Site, URLs of the websites that you visit prior to visiting the Site and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to the analytics providers. The analytics providers use this data to provide Brookwood with reports that Brookwood will use to improve the Site’s structure and content. For more information on how Google uses collected data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps”. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent Brookwood from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. For more information about how Google Analytics uses cookies to measure user interactions on websites, visit Google Analytics Cookie Usage on Websites. You may disable cookies as discussed above, but that may impact your use and enjoyment of the Site.

Cookies

A cookie is a piece of information that a web site sends to your computer, which is stored in a file on your computer’s hard drive. A cookie does not tell us your individual identity unless you have chosen to provide it to us. Most cookies expire after a defined period of time.

Using the settings of your Internet browser, you can configure your browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies that have already been set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You are always free to decline our cookies if your browser permits, however, if you choose to turn off cookies, you may not have access to many features that optimize your browsing of our Site, and some of our services may not function properly. You may at any time delete any cookies set by using the relevant option of your Internet browser or by deleting the cookies on your hard drive. The site www.allaboutcookies.org includes instructions for managing cookies on many commonly used Internet browsers, or you may consult the vendor documentation for your specific software.

Information Collected from Other Sources

Brookwood may also acquire personal information from other sources who have the right to provide such information to Brookwood. For example, Brookwood may acquire address information from these sources to validate or update your address or to prevent fraud; demographic and lifestyle information to help Brookwood analyze our business’s performance or improve the Services; to complete the credit check process, if applicable; and information about your online and offline transactions and purchases to help Brookwood analyze or improve the Services. Brookwood receives personal information, such as your name and email address, from business partners when you participate in joint marketing promotions, events, transactions, or similar interactions with third parties with whom Brookwood has a joint venture or similar business relationship. The categories of sources that provide personal information to Brookwood include consumers themselves; data analytics providers; advertising networks; social networks; data brokers; operating systems and platforms; co-branded ventures; and our affiliated and related entities. Brookwood uses collected information consistent with this Privacy Policy and for the purposes described below.

How We Use Information

Brookwood may collect, use, retain, share, and store personal information collected from or about you for any of the following purposes:

  • To provide and improve the Services. Brookwood uses your personal information – such as your address and transaction details – to respond to your inquiries and provide you with requested information; to fulfill, validate, manage, deliver, and/or track your orders and transactions; process payments; to process and verify returns and refunds; and to provide and improve our customer service. In addition, Brookwood may use personal information to analyze and improve the performance, usage and operations of our services using internal or external software and tools; to better understand who is using the services and how; and to develop new products or services.
  • To communicate with you. For example, Brookwood may use your personal information – such as your email address, telephone number, usernames, and other contact information – to respond to your inquiries; to provide you with information about your account, purchases, transactions, and Services; to conduct surveys, sweepstakes, contests, focus groups, and promotions; to engage with you over Site features such as product ratings/reviews; to provide you offers by email, mail, and across other websites, mobile applications, social media, and online services as appropriate; and to otherwise communicate with you as needed or permitted to run Brookwood’s business.
  • To provide you personalized advertising, marketing, and other information we think may be of interest to you. For example, Brookwood may use your personal information – such as your IP address and device identifiers – to help Brookwood or our service providers deliver interest-based advertising and content that is tailored to your individual interests. This includes advertising networks and data analytics service providers who facilitate customized advertising and marketing services. Brookwood, or our service providers, partners, or affiliates, may provide this content via email, mail, across other websites, mobile applications, social media, or online services, as appropriate. Brookwood also may use your online identifiers to enhance and personalize your online and in-store purchasing experiences, and to recognize or welcome you to the Sites or Apps. Please visit “Process for Review and Changes” below for further information on how to opt out of certain interest-based advertising, including information about Do-Not-Track options and how to disable cookies.
  • To perform business reporting, analysis, and research. For example, Brookwood may use information about your transaction history with us, your general location, and information about your use of the services to engage in reporting, analytics, and research that helps Brookwood operate or improve our business, including but not limited to metrics measuring the performance of Brookwood’s marketing efforts and advertisements that you may see or receive. Brookwood and our service providers also may combine, supplement, and update the personal information that Brookwood collects from and about you, with information collected offline, across other computers or devices that you may use, and from external sources. Brookwood may also use your information to help understand who is using the Services; to develop new products or services; and to help Brookwood analyze and improve the performance, usage and operations of our services overall. Brookwood will use external software providers and tools to help us perform these analytics.
  • To prevent fraud, comply with applicable law, protect Brookwood’s business, and other purposes. For example, Brookwood may use your name, contact information, and other personal information to protect the security or integrity of the services and our business; to prevent fraudulent activity; to assist law enforcement; and/or to comply with legal or regulatory obligations. Brookwood may also use and share aggregated or de-identified personal information for any purpose.

Information We Share

Brookwood’s policy is to prohibit the unlawful disclosure of your personal information. Brookwood will not publicly release your name or otherwise publicize the fact that you purchased goods or other information to us unless: (a) you grant Brookwood permission to do so; (b) Brookwood is requested or required to do so by law. We disclose certain information to third parties as described in the “Disclosure of Information” section below. To learn more about how Brookwood protects your personal information, such as your name and address, please Contact Us.

Disclosure of Information

Brookwood may disclose personally identifiable information you provide to third parties if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) complete the sales transaction, such as providing your shipping information to our carrier; (b) comply with legal process; (c) enforce the Agreement; (d) respond to claims that any information you provide violates the rights of third parties; (e) protect the rights, property, or personal safety of Brookwood, its users and/or the public; or (f) in relation to the sale, assignment, merger, transfer or acquisition of all or substantially all of Brookwood’s assets or shares by a third party.

In addition, Brookwood may share or disclose the personal information Brookwood collects from or about you when (i) Brookwood notifies you or obtains your consent; (ii) when Brookwood’s service providers need such information in order to provide a business service to Brookwood; or (iii) or in any of the following situations:

Affiliates: We share your personal information with affiliates, business units, and/or subsidiaries for business, operational, promotional, marketing, or other purposes consistent with this Privacy Policy.

Service Providers: Brookwood shares your personal information with service providers used to provide business, professional, or technical support functions for Brookwood; that help Brookwood operate its business; and that perform other activities in support of the services or Brookwood’s business. For example, we share your personal information with service providers who assist us with shipping your order; processing and responding to your inquiries; calculating appropriate tax amounts; credit review; advertising and marketing the Services; or processing your payments. Examples include advertising networks and data analytics service providers Brookwood uses for marketing and advertising services. Brookwood’s service providers are authorized to use your personal information only as instructed by us and for the business services they are providing to Brookwood.

Third parties: Brookwood may also provide personal information to business partners or other third parties with whom Brookwood may jointly offer products or services. In such cases, the business partner or third party’s name will appear with Brookwood’s or one of our brands, and the third party’s use of your personal information will be governed by their privacy policies. We may also share aggregated or de-identified information with third parties without restriction.

Co-branded relationships: Certain areas of our services may be provided to you in association with third parties, such as advertisers or financial institutions that provide or facilitate our services or related offerings. Brookwood may share personal information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service. By participating in these co-branded Services, your personal information may be shared with these third parties in accordance with their privacy policies.

Surveys, sweepstakes, contests, focus groups, and promotions: If you choose to enter into or participate in one of Brookwood’s surveys, sweepstakes, contests, focus groups, or other promotions, Brookwood may disclose your personal information to third parties or the public in connection with the administration of these items, as required by law, as permitted by the official rules, or otherwise in accordance with this Privacy Policy.

Sales or transfers of businesses or assets: We may sell or purchase assets during the normal course of our business. If another entity acquires Brookwood and/or of any of our affiliates, personal information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against Brookwood, such information may be considered an asset of Brookwood’s and may be sold or transferred to third parties.

Legal matters; compliance with the law: Brookwood may disclose personal information collected from or about you to the government, insurance providers, or to other third parties to comply with applicable law; regulations; governmental and quasi-governmental requests and investigations; court orders; subpoenas or other legal process; or to defend ourselves in legal matters. Brookwood may share your personal information with fraud prevention service providers in connection with suspected illegal activity associated with any of the Sites or our business; to protect against harm to the services, to Brookwood, or to others; to detect security incidents; or to defend ourselves in legal matters.

Tracking

Brookwood will not respond to Web browser “do not track” signals. Brookwood participates/is a member of and utilizes “Google Analytics”, and a description including the effects of the program can be found here (Safeguarding your data – Analytics Help google.com. If you would like additional information about online tracking and various opt-out mechanisms, please see YourAdChoice.com

Because we link to social media sites, and from time to time may include third-party advertisements, other parties may collect your personally identifiable information about your online activities over time and across different web sites when you visit this Site.

In addition, Brookwood uses Google AdWords, an online advertising service provided by Google, to serve ads on our behalf across the Internet and sometimes on the Site. Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Site and your interaction with our Services to generate targeted advertisements to you on other websites that you visit across the Internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. NetworkAdvertising.org/Choices

Please note that not all tracking will stop even if you delete cookies.

Encryption

Brookwood uses no encryption (data scrambling) on certain portions of the Site, but uses encryption on portions where you are transmitting financial information to the extent that feature is made available, such as credit card information. When you are on any web site that asks you for confidential information, you should check to see if the information being transmitted is encrypted in order to increase the security of your information. Keep in mind that there is no such thing as perfect security.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL BROOKWOOD BE LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY ARISE FROM A CLAIM OF BREACH OF THIS PRIVACY POLICY. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law, or $5, whichever is less.

Process for Review and Changes

Given the limited information collected and the form in which Brookwood receives it, Brookwood does not offer a process for review and changes to personal information.

Children and Minors

Brookwood makes no active effort to collect personal information from children under the age of 18 and does not wish to receive any such information.

Links to Third Party Websites

Portions of our website may contain links to other websites that are neither under our control nor maintained by Brookwood. Brookwood does not endorse the content, views, beliefs or other information expressed in said websites. You acknowledge that these links are made available only as a convenience, and you agree that Brookwood is not responsible in any way for the content of these websites. Your use of the linked websites is subject to the respective terms of use, privacy and other policies, located on said websites.

Additional Rights

Applicable laws may give you additional rights that are not described in the Privacy Policy.

Contact Us

For further information on Privacy matters contact webmaster@brookwoodcos.com.

Effective Date: May 9, 2022

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